Frequently asked questions
Orders & delivery
When will my order arrive?
On the date and time slot you choose at checkout.
Can I change the address after ordering?
Yes, before it is out for delivery, by contacting support.
Can the recipient pick the location?
Yes — enable "Let the recipient pick the location" and we will send them a link.
Payment & refunds
Which payment methods are available?
Cash on delivery, Sham Cash, Syriatel Cash or MTN Cash. Available methods for your city are shown at checkout.
How do refunds work?
Refunds go back to the e-wallet you paid with, per the cancellation policy; nothing is charged for cash on delivery before handover.